Return Policy

FirstSource places the highest priority on customer satisfaction and believes we offer the highest quality products on the market. If you are not happy with your purchase for any reason, please let us know. We’ll do whatever it takes to respond to your concern and remedy the problem!

Please email us at support@firstsourcels.com to get instructions on how to return your item to us. We’ll ask for your reference number (found on the packing slip or invoice) and the reason for the return.

All returns for credit must be in new condition, include original outer packaging, all software (if applicable), inner packing materials, and other accessories. Returns must be received within 90 days of the date shipped to you.

We reserve the right to refuse a return or to charge a restocking fee for damaged, incomplete, or otherwise non-conforming returns. In addition, there may be some restrictions on certain products being returned, such as:

Non-cancellable and non-returnable products (as communicated per your invoice or order acknowledgement)
Expired, refrigerated, radioactive, or DEA-regulated materials
Consumables (buffers, cleaners, gloves, tubing, ear plugs, fittings, etc.) once their primary packaging or inner wrapping has been opened
Products that are no longer in usable condition (unless being returned for repair)

In order to protect our employees who are receiving the returned product, a safety form (decontamination request) may be required for some returns. Our Customer Service Team will let you know if this applies to your return. For returns that do not require service to the product, our product return safety form can be downloaded for your convenience.

Cancelling an order
We understand that sometimes mistakes are made and orders need to be cancelled or postponed. When that's the case, please call us immediately. Note that some restrictions may apply on cancelling orders for certain products (see restricted products listed above).